Returns & Reimbursement Policy
At Epoca International Inc., we aim to provide a transparent and efficient post-purchase experience. The following outlines the conditions for returns, exchanges, and refunds.
1. โ Return Conditions
Returns are accepted within 30 days of delivery, subject to the following:
โข Item remains unused and in original condition
โข Packaging and accessories are complete
โข Valid proof of purchase is provided
Items not meeting these criteria may be declined.
2. ๐ฉ Request Procedure
To initiate a return, please contact:
service@ipoifph.com
Once approved:
โข A return label will be issued
โข Detailed shipping instructions will be provided
โ Unauthorized returns will not be processed.
3. โ Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, notify us promptly. We will arrange an appropriate resolution, including replacement or refund where applicable.
4. ๐ซ Non-Eligible Items
The following items are generally not eligible for return:
โข Perishable goods (e.g., food products)
โข Customized or personalized items
โข Gift cards
โข Discounted or final-sale merchandise
Please confirm eligibility before submitting a request if unsure.
5. ๐ Exchanges
For product exchanges:
โข Submit a return request for the original item
โข Place a new order for the desired replacement
This process ensures faster handling and availability.
6. ๐ EU Customer Notice
For shipments within the European Union, customers may withdraw or return orders within 14 days of receipt, in accordance with applicable regulations.
Conditions remain:
โข Unused product
โข Original packaging
โข Proof of purchase
This is provided in addition to our standard return period.
7. ๐ณ Refund Processing
After inspection of returned items:
โข Approved refunds are issued to the original payment method
โข Processing time: up to 10 business days
โข Additional delays may occur depending on financial institutions
If no refund is received after 15 business days, please contact us directly.
8. ๐ฆ Return Logistics
Returns must use the official shipping label provided by our team.
Do not send items independently without authorization.
โ Policy Commitment
Epoca International Inc. is committed to handling returns in a fair, structured, and efficient mannerโensuring clarity and confidence throughout your purchase experience.