Delivery Guidelines
At Epoca International Inc., we operate a streamlined logistics system to ensure efficient and dependable order delivery. Our fulfillment process is designed to balance speed, cost efficiency, and product reliability.
โฆ Fulfillment Method
Orders may ship directly from regional warehouses or manufacturing partners to optimize delivery timelines and reduce unnecessary handling.
This model supports:
โข Consistent product availability
โข Competitive pricing structures
โข Reduced environmental impact through optimized packaging
1. ๐ฆ Order Handling
Processing Time
โข Standard: 2โ5 business days
โข Peak periods: up to 6 business days
Shipping Fee
โข Flat rate: $6.99 per order
All orders undergo verification and quality checks prior to dispatch.
2. ๐ Estimated Transit Time
Delivery timelines vary by destination:
| Region | Estimated Delivery |
|---|---|
| United States | 8โ14 business days |
| Canada / UK / Australia | 10โ16 business days |
| Other International Areas | 14โ21 business days |
Note: Timeframes are approximate and may be affected by external factors such as customs or seasonal demand.
3. ๐ Tracking Information
Once shipped, a confirmation email with tracking details will be issued.
โข Tracking activation may require 1โ3 business days
โข Status delays do not indicate shipment issues
4. ๐ International Orders
All international shipments are dispatched under DDU (Delivered Duty Unpaid) terms.
โข Import duties and taxes are the customerโs responsibility
โข Customs procedures may affect delivery time
โข Charges vary depending on local regulations
5. โ๏ธ Order Modifications
Requests for changes or cancellations must be submitted within 12 hours of purchase.
Contact: service@ipoifph.com
Orders already in processing cannot be altered.
6. โ ๏ธ Shipping Issues
Damaged Items
โข Report within 72 hours with supporting images
โข Replacement will be arranged at no additional cost
Lost Shipments
โข Confirmed lost orders will be replaced without charge
โ Service Commitment
Epoca International Inc. is committed to delivering orders with accuracy, efficiency, and reliabilityโensuring a smooth experience from purchase to delivery.